Refund and Returns Policy

  • All the cancellations must be communicated in written. Token amount is non- refundable in any cases.
  • Cancellations made 15 Days prior to travel date will attract cancellation charges. Cancellations charges will vary from 25 % – 50% of the total tour package cost.
  • 100 % Retention charges will be levied for bookings cancelled within 15 days of travel date or No-show scenarios.
  • No refunds will be given in case of missed or unused services. This includes Flights, Trains Hotel stays, meals, sightseeing, transfers, entry ticket, permits or any other Pearls Tourism – B2B Travel DMC services.
  • Pearls Tourism – B2B Travel DMC have the right to cancel your Invoice due to insufficient Advance Amount i.e. 50% of the total tour Package Cost.
  • In case, clients are suspected to indulge in any kind of illegal activity or violent behavior, Pearls Tourism – B2B Travel DMC will immediately stop the services while holding all the refunds.

AMENDMENT POLICY (PREPONE & POSTPONE)

  • All amendments must be communicated in written.
  • In order to Prepone /Postpone the tour, please reach us 15 days prior to the journey date. Pearls Tourism – B2B Travel DMC does not charge anything if Postpone/ Prepone happens once. Postponing & Preponing your tour second time will attract 15 % of the total tour package cost.
  • We do not accept any changes in plan within 15 days of travel date except in cases of force majeure or political disturbances.
  • In all Prepone or Postpone scenarios, services and costing will be subject to availability and season/off season time.
  • The validity of “Postponed Packages” is 1 Year from the date of booking.
  • The invoice Number allotted to you is transferable i.e. you can pass your booking to any of your friends/ relatives. (Please Note: In order to transfer your booking, you must meet the above terms and conditions first).
  • Few service providers may apply Postpone/Prepone charges even after meeting above requirement. In such cases Postpone/Prepone charges will deducted from the advance amount deposited.

REGISTRATION

In order to participate in the certain Services provided by us, it may be necessary to register. In all instances when you register for Service on our Site, you will:

  • Provide current, complete, and accurate information about yourself as prompted to do so by the registration form
  • Maintain and update such registration information as required to keep such information current, complete and accurate

JURISDICTION

Jurisdiction of the courts and tribunals at Kullu (District Kullu of H.P in India) shall have exclusive right to settle any dispute which may arise out of or in connection with the tour packages taken from Pearls Tourism – B2B Travel DMC.

HEAD OFFICE

Address: C/O Thakur Niwas, Nagmandir Colony, Near Nagmandir, VPO Shamshi, Tehsil Bhuntar, Distt Kullu, Himachal Pradesh 175125

Mobile: +91 7018015522

Email: info@pearlstourism.net

Web: www.pearlstourism.net